Branch Operations Executive

19 hours ago

Mount Isa, Queensland, Australia beBeeAdministration Full time $80,000 - $100,000

Job Title: Branch Operations Manager

As a Branch Operations Manager, you will play a vital role in ensuring the smooth operation of our branch. Your primary responsibility will be to oversee all administration and customer service tasks, ensuring they are completed accurately, consistently, and comprehensively.

About the Role:

  • Supervise and coordinate with the local Administration team to achieve high levels of productivity and performance.
  • Ensure all branch administration functions comply with operational standards and key performance indicators (KPIs).
  • Lead and instruct team members, setting an example for them to follow, and provide support as needed.

Responsibilities:

  • Attend to data entry, processing, and reporting tasks assigned to Administration promptly, accurately, and within deadlines.
  • Liaise with the Branch Manager to identify and resolve any problems or issues relating to procedures or personnel.
  • Diligently attend to in-person customer queries to facilitate the best possible customer experience.
  • Align with our organization's quality standards, disciplines, and policies at all times.

Requirements:

  • Proven experience in supervising an office to maintain a well-organized and optimal administration team environment.
  • Ability to effectively direct and lead by example to promote a productive and harmonious team-based operation.
  • High level of competency with Microsoft Office (Outlook, Word & Excel).
  • Strong keyboard skills.

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