Operations Manager

23 hours ago

Gold Coast, Queensland, Australia beBeeFrontOfficeManager Full time $70,000 - $120,000

Maximizing Guest Satisfaction and Operational Efficiency

We are seeking an experienced Front Office Manager to join our team.

The ideal candidate will possess a strong background in Front Office procedures, Opera PMS, and customer service. They will be responsible for managing day-to-day operations, leading and developing the Front Office team, and ensuring brand service standards are maintained.

Job Description

As Front Office Manager, you will oversee check-in/out, room allocations, lobby services, and night audit processes. You will also lead recruitment, structured training, coaching, regular feedback, and performance management to build a high-performing culture.

Foster strong guest relations by handling VIP needs, special requests, complaints, and feedback, always aiming to exceed guest expectations and promote loyalty.

Champion health, safety, and security standards, ensuring WHS procedures, emergency responses, and safe work practices for guests and team members.

Drive brand alignment and representation, upholding company values in conduct, service delivery, communication, and appearance.

Ensure compliance with legal and company policies, including RSA, licensing, confidentiality, equal opportunity, and anti-discrimination.

Key Responsibilities:

  • Manage Front Office operations, including check-in/check-out, room allocations, lobby services, and night audits.
  • Lead and develop the Front Office team through recruitment, training, coaching, and performance management.
  • Foster strong guest relations, handling VIP needs, special requests, complaints, and feedback.
  • Champion health, safety, and security standards, ensuring WHS procedures and safe work practices.
  • Drive brand alignment and representation, upholding company values.
  • Ensure compliance with legal and company policies.

Requirements:

  • 2 years' experience in a leadership role within Front Office or a similar environment.
  • Demonstrated leadership experience within the customer service industry.
  • Possess a strong background in Front Office procedures and Opera PMS.
  • Experience with forecasting, budgeting, and Revenue Management principles.
  • Proven ability to coach, mentor, develop, and inspire teams.
  • Responsible Service of Alcohol Certificate or willingness to obtain one.
  • Current First Aid Certificate or willingness to obtain one.

Benefits:

  • Competitive salary package.
  • Ongoing training and development opportunities.
  • Opportunity to work with a dynamic and forward-thinking brand.

What We Offer:

  • A supportive and collaborative work environment.
  • A range of benefits and perks.
  • The opportunity to make a real difference in the lives of our guests and team members.

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