Operations Manager

3 weeks ago

Gold Coast, Queensland, Australia Good Sleep Co Full time
Overview

Good Sleep Co is hiring a Full-time Operations Manager role in Burleigh Heads, QLD. Apply now to be part of our team.

Responsibilities
  • Strategic Planning & Implementation
    • Develop and implement operational strategies in alignment with the company's growth objectives.
    • Monitor key performance indicators (KPIs) to track operational efficiency and identify areas for improvement.
  • Team Leadership & Staff Management
    • Supervise and guide department leads and staff to ensure smooth day-to-day operations.
    • Provide training, and performance reviews to support employee development.
  • Customer Experience Oversight
    • Oversee client relations strategies, ensuring high levels of customer satisfaction and service quality.
    • Manage escalation cases and implement solutions to resolve complex client concerns.
  • Process & Workflow Management
    • Evaluate and streamline operational processes to improve productivity and service delivery.
    • Implement quality control measures and compliance standards in line with industry regulations.
  • Financial & Resource Management
    • Assist in budgeting and monitoring operational expenses to ensure cost efficiency.
    • Manage inventory levels, vendor relationships, and supply chain coordination.
  • Stakeholder Coordination
    • Liaise with vendors, partners, and other external stakeholders to negotiate contracts and maintain relationships.
    • Collaborate with senior management to support business expansion initiatives.
  • Problem Solving & Decision Making
    • Analyse operational challenges, propose effective solutions, and make data-driven decisions.
    • Lead process improvement projects that enhance overall company performance.
Qualifications
  • Bachelor's degree in Business, Management, or related field (or equivalent experience).
  • Proven experience in operations management, client success, or similar leadership role.
  • Strong analytical, communication, and leadership skills.
  • Proficiency in workflow optimisation, budgeting, and vendor management.

Note: This job posting contains no other content of note beyond the above responsibilities and qualifications.


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