Operations Manager

**About National Trust of Australia (Queensland)**
National Trust of Australia (Queensland) [NTAQ]) is membership-based, environmental charity which offers people the opportunity to feel connected to significant places, collections, and stories. NTAQ manages a diverse portfolio of heritage which includes one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary.

As our organisation works to deliver new vibrant and engaging guest experiences, we are seeking an experienced and engaging **Operations Manager** to join us in our pre-opening phase for our new attraction - Astra Lumina. Astra Lumina is an enchanting night walk experience that seamlessly blends art, nature, and technology to inspire and captivate guests. Our Operations Manager will be the driving force behind the smooth and efficient running of Astra Lumina, ensuring that every guest leaves with a memorable and positive experience.

**About the Role**
As our energetic Operations Manager, you will foster genuine connections by building and maintaining authentic relationships with team members, guests, community and travel partners, serving as a brand ambassador for our unique, immersive experience. In this highly operational role, you will oversee the daily operations of Astra Lumina, including show and park operations that encompass visitor services, retail, food and beverage and photography.

As a guest-focused leader, you will maintain a guest-first approach, ensuring all guests have a safe, enjoyable, and memorable experience and take a proactive approach to address and resolve any technical or guest issues promptly and effectively. Given the technical nature of the attraction, you will also ensure compliance with all health and safety regulations, conduct regular risk assessments, audits and attraction walks to ensure the safety and upkeep of facilities, ensuring all equipment is operational and safe.

As the key operational lead, you will drive the commercial performance of the Astra Lumina attraction through sound management of the operational budget to drive financial performance. In this role you are responsible for all guest touchpoints during Astra Lumina Operational hours, with oversight of key retail and food and beverage operations. You will also work closely with our external partner to ensure complying with the attraction operational and brand guidelines to ensure optimal guest experiences.

As an innovative leader, you will foster creative problem-solving, encouraging new ideas and solutions to operational challenges. You will continuously explore and implement strategies to enhance the guest experience and integrate emerging technologies and contribute to the overall success of this new and exciting attraction for the Gold Coast

**About You**
To be successful in this role, you will have prior experience managing show operation or operations management, preferably within the tourism, events, or hospitality industry and knowledge of lighting and audio-visual technology used in immersive attractions is highly desirable. Other skills we are looking for include:

- Proven leadership experience with a track record of managing large teams in a fast-paced environment.
- Experience in delivering exceptional customer service and managing guest experiences.
- Understanding of sustainability practices and experience implementing environmentally friendly operations.
- Superior commercial and financial acumen and previous experience for budget oversight and P&L management,
- Able to work evenings, weekends, and holidays as required by the attraction's operating hours - this role is full time across 5 days with up to four evenings for show times.
- Highly developed organisational and time management skills with the ability to manage multiple tasks and meet deadlines
- Demonstrated commitment to excellence and continuous improvement with the ability to model professional standards of conduct, personal presentation, behaviour, and integrity
- Be prepared to work in an outdoor environment, with walking and lifting necessary, and in a workplace that has native wildlife such as birds and reptiles

**What we can offer**
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State and we also are committed to ensuring our Team Members are protected, taken care of, and of course celebrated We offer current and future team members:

- Benchmarked Salary
- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts
- Currumbin Wildlife Sanctuary Family & Friends Passes