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Operations Team Leader
1 month ago
About the Role
We're seeking an experienced Operations Team Leader to join our team at Amazon Commercial Services Pty Ltd. As an Operations Team Leader, you'll play a key role in ensuring the smooth operation of our Fulfillment Center in Horsley Park.
Key Responsibilities
- Support and work in Inbound/Outbound Operations, including other departments as required.
- Maintain a safe workplace by following Safety SOPs, ensuring the well-being of all personnel and the integrity of Amazon operations.
- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, etc.
- Measure and monitor workflows, track onsite performance, and provide important shift information to front line management to ensure operational excellence across shifts.
- Support and train employees to deliver great service and supervise them in their daily tasks.
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
- Providing coverage for Area Managers.
- Work with other departments to find solutions to address common issues or support needs in areas of key performance.
- Use data analysis to identify ways to optimise safety, quality and productivity.
- Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
- Providing policy follow-up, attendance tracking (duties do not extend to discipline).
- Assisting the floor as an associate resource, training associates and verifying SOP compliance.
- Fully understanding workflow and daily production goals.
Requirements
- Previous experience leading and training teams.
- Availability to work 38 hours+/week, and overtime as required.
- Comfortable in lifting up to 16 kilos, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach, all with or without reasonable accommodation.
- Excellent written and verbal communication and interpersonal skills to coach, train and assist team members.
- Experience working with computers and Microsoft Office (Outlook, Word, Excel).
About Amazon
Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
