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Operations Team Lead

2 months ago

Hensley Park, Australia Amazon Commercial Services Pty Ltd Full time
About Amazon Commercial Services Pty Ltd

We are a leading provider of commercial services, and we're seeking an experienced Operations Team Lead to join our Customer Fulfillment team in Horsley Park. Our ideal candidate will have a strong background in operations management, with experience leading teams and driving process improvements.

Job Description

The Operations Team Lead will be responsible for leading a team of Section Managers and their direct reports in one of the following areas within the Fulfillment Center Operations: receive, stow, pick, pack or ship. The successful candidate will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. This role involves developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.

In addition, the Operations Team Lead will collaborate with all support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans to meet business objectives. They will also partner with the management team to establish and maintain quality control standards.

Key Responsibilities
  • Leading and developing a team of Operations Section Managers and their direct reports
  • Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site
  • Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
  • Collaborating with all support teams to develop plans to meet business objectives
  • Partnering with the management team to establish and maintain quality control standards
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree from an accredited university or equivalent qualification
  • Working experience in Operations, Supply Chain/Logistics, or a related field
  • Experience as a manager, involving sizable teams; you're a natural at motivating others around you and building strong relationships
  • Demonstrate ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes
  • Excellent communication skills, both verbal and written
  • Valid working rights to work in AUS without sponsorship
Preferred Qualifications

The following qualifications are highly desirable:

  • Direct management experience for employees and their performance
  • Experience with performance metrics and process improvement
  • Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point and Outlook
Salary

We offer a competitive salary package of $85,000 - $110,000 per annum, depending on experience.