Operations Team Lead

2 weeks ago

Hensley Park, Australia Amazon Commercial Services Pty Ltd Full time
Operations Team Lead - Fulfillment Center

We are seeking an experienced Operations Team Lead to join our Customer Fulfillment team in Horsley Park, NSW.

About the Role

As an Operations Team Lead, you will be responsible for leading and developing a team of Section Managers and their direct reports in one of the following areas within the Fulfillment Center Operations: receive, stow, pick, pack or ship.

You will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you will ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

Key Responsibilities
  • Leading and developing a team of Operations Section Managers and their direct reports
  • Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site
  • Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
  • Collaborating with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
  • Partnering with the management team to establish and maintain quality control standards
  • Reviewing work forecasts and determining requirements to produce during the day to meet overall building objectives
Requirements
  • Bachelor's Degree from an accredited university or equivalent qualification
  • Working experience in Operations, Supply Chain/Logistics, or a related field
  • Experience as a manager, involving sizable teams; you're a natural at motivating others around you and building strong relationships
  • Demonstrated ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes
  • Excellent communication skills, both verbal and written
  • Valid working rights to work in Australia without sponsorship
Preferred Qualifications
  • Direct management experience for employees and their performance
  • Experience with performance metrics and process improvement
  • Experience in Microsoft Office applications including but not limited to MS Word, Excel, PowerPoint, and Outlook
Benefits

We offer a competitive salary package, including an estimated AU$120,000 - AU$150,000 per annum, depending on experience. We also provide opportunities for professional growth and development, as well as a supportive and collaborative work environment.

Please note that this is an estimate based on industry standards and may vary depending on individual circumstances. The actual salary will be discussed and agreed upon during the hiring process.

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