Technical IT Support Professional

3 days ago

Sydney, New South Wales, Australia beBeeITSupport Full time $60,000 - $91,000
Job Description:

We are seeking a skilled IT Support Specialist to provide efficient and customer-focused technical assistance to all users of Information Technology.

The successful candidate will be responsible for coordinating, diagnosing, troubleshooting, and rectifying incoming employee calls regarding technical problems and information technology issues involving desktop, laptop, or network services.

Key responsibilities include:

  • Providing timely and effective support to employees experiencing technical difficulties.
  • Diagnosing and resolving technical issues in accordance with documented procedures and performance indicator levels.
  • Assisting in the installation, implementation, and upgrades of internal systems.
  • Maintaining inventory of all equipment.
Required Skills and Qualifications:

Candidates should possess experience in printer setup and basic network knowledge, including TCP/IP configurations. Familiarity with warehouse scanners and the ability to support endpoint devices such as laptops, mobile phones, and printers is essential.

A good understanding of Oracle ERP is beneficial but not mandatory. Knowledge of Intune MDM, Mac OS, and MECM imaging is required, along with an understanding of Active Directory group policies, memberships, and containers.

Additionally, the role involves Teams Room support, including the setup and maintenance of Neat and Poly technologies.

Benefits:

As an IT Support Specialist, you will have the opportunity to work in a fast-paced environment and contribute to the success of our organization.

You will receive comprehensive training and professional development opportunities to enhance your skills and advance your career.

Others:

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

They will also possess a strong attention to detail and the ability to prioritize tasks efficiently.

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