Fairness Advocate

5 days ago

Melbourne, Victoria, Australia beBeeCustomerFairness Full time $127,553 - $148,281
Job Overview

We are seeking a dedicated professional to join our team as a Customer Fairness Specialist.

Main Responsibilities:
  • Represent the bank at industry forums and contribute to external submissions on behalf of the organization.
  • Support the Head of Conduct Culture and Customer Fairness in managing responses to potential systemic issues.
  • Develop partnerships with key community and government organizations to provide support to customers experiencing vulnerability.
  • Provide direct support to customers who are experiencing vulnerability, including referrals to community support and assistance with navigating the bank's processes.
  • Identify and recommend improvements to policies and processes that impact customer outcomes.

The ideal candidate will have strong stakeholder engagement skills, effective communication skills, and a high level of empathy. They will also be able to work independently and as part of a team, share knowledge and experience, and conduct investigations into processes and provide recommendations.

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in a finance and/or business-related field with relevant experience in direct contact with consumers.
  • Ability to work to tight deadlines and prioritize workload.
  • Excellent verbal and written communication skills.
  • Good analytical and organizational skills.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

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