Fairness Advocate

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $120,000

The purpose of this role is to foster fairness and equality in customer outcomes.

Key Responsibilities
  • Representing the Bank at industry forums to promote fairness and customer protection.
  • Reviewing and inputting into external submissions on behalf of the Bank to ensure compliance with regulatory requirements.
  • Supporting the Head of Conduct Culture and Customer Fairness in managing responses to possible systemic issues.
  • Identifying and developing partnerships with key community and government organisations to support vulnerable customers.
  • Providing direct support to customers experiencing vulnerability, including referrals to community support and navigating processes.
  • Identifying policies and processes that need improvement or modification to enhance customer fairness.
  • Helping build a database of knowledge and documented adjustments for potentially vulnerable customers.
  • Undertaking thematic reviews as directed by the Head of CCCF.

Responsibilities include:

Accountabilities
  • Representing the Bank at industry forums to promote fairness and customer protection.
  • Reviewing and inputting into external submissions on behalf of the Bank to ensure compliance with regulatory requirements.
  • Supporting the Head of Conduct Culture and Customer Fairness in managing responses to possible systemic issues.
  • Identifying and developing partnerships with key community and government organisations to support vulnerable customers.
  • Providing direct support to customers experiencing vulnerability, including referrals to community support and navigating processes.
  • Identifying policies and processes that need improvement or modification to enhance customer fairness.
  • Helping build a database of knowledge and documented adjustments for potentially vulnerable customers.
  • Undertaking thematic reviews as directed by the Head of CCCF.

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