Fairness Specialist

1 day ago

Melbourne, Victoria, Australia beBeeEquality Full time $110,000 - $130,000
Equal Opportunities Advocate

The successful candidate will be responsible for representing the Bank at industry forums, reviewing and inputting into external submissions on behalf of the Bank, supporting the Head of Conduct Culture and Customer Fairness in managing responses to AFCA possible systemic issues, identifying and working on developing partnerships with key community and government organisations to provide support to customers who are experiencing vulnerability, providing direct support to customers who are experiencing vulnerability including referrals to community support and helping in navigating the Bank's processes and procedures, identifying and raising policies and processes that need improvement or modification, helping build a database of knowledge and documented adjustments for potentially vulnerable customers, undertaking thematic reviews as directed by the Head of CCCF.

">Key Responsibilities
  • Represent the Bank at industry forums
  • Review and input into external submissions on behalf of the Bank
  • Support the Head of Conduct Culture and Customer Fairness in managing responses to AFCA possible systemic issues
  • Identify and work on developing partnerships with key community and government organisations to provide support to customers who are experiencing vulnerability
  • Provide direct support to customers who are experiencing vulnerability including referrals to community support and helping in navigating the Bank's processes and procedures
  • Identify and raise policies and processes that need improvement or modification
  • Helping build a database of knowledge and documented adjustments for potentially vulnerable customers
  • Undertake thematic reviews as directed by the Head of CCCF
Requirements

The role holder must have strong stakeholder engagement skills, demonstrated effective and clear communication skills, display a high level of empathy, have the skills to conduct investigations into processes and provide recommendations, work independently and as part of a team, share knowledge and experience as appropriate.

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