Senior Computer Systems Technical Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeCitrix Full time $60,000 - $90,000
System Support Specialist

The system support specialist plays a pivotal role in ensuring seamless functionality of in-house computer systems, laptops, and peripherals. Key responsibilities include receiving, prioritizing, documenting, and resolving end-user help requests.

Main Responsibilities

  • Acquiring new computer or networking hardware to meet business requirements
  • Evaluating documented resolutions and analyzing trends to prevent future issues
  • Alerting management to emerging incident trends for proactive decision-making
  • Supporting capacity planning and developing long-term strategic goals for Citrix systems, software, and clients
  • Configuring and testing Citrix applications to ensure optimal performance

Operational Management

  • Liaising with end users and staff to provide training and support on computer operations
  • Installing, configuring, testing, maintaining, monitoring, and troubleshooting hardware and peripherals
  • Collaborating with analysts, developers, and system owners on testing Citrix programs and applications
  • Recommending hardware/software changes to optimize Citrix deployments
  • Handling incoming requests via phone and email, ensuring courteous and effective resolution
  • Documenting user information and issues
  • Utilizing online resources for problem resolution

Competencies

  • A minimum of 3 years' experience managing Citrix and physical clients remotely and on-site
  • Experience documenting configurations and processes
  • Bachelor's Degree or equivalent in Information Systems
  • Strong analytical, problem-solving, and communication skills
  • Ability to prioritize tasks in high-pressure environments
  • Team-oriented and detail-focused approach

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