Regional Operations Manager

1 week ago


Burnie, Australia Team Global Express Full time
About Team Global Express

We are a leading Australian-owned transport and logistics business delivering to Australia and New Zealand. Our mission is to transform our operations and strive towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030.

Our Values

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

  • Competitive salary above industry standards
  • Upskilling, training, mentoring and more to support your career development journey
  • Fun and practical employee perks and discounts
  • Flexible work, including work from home
  • Inclusive parental leave policy that supports all parents & carers
  • Peer recognition awards acknowledge when you go above and beyond.

Job Summary

The position of Regional Operations Manager is accountable for all aspects of safety, performance, resourcing and team leadership for the assigned Team Global Express operational branch. This includes overseeing all activities and resources associated with branch operations in order to achieve agreed objectives, proactively optimising profitability and business efficiency with a strong customer focus (DIFOT), in a safe and engaging manner.

Key Responsibilities

  1. Implement and oversee operational plans to ensure performance targets and branch KPIs are achieved and provide recommendations for improvement to ensure financial budgetary requirements are met
  2. Collate, analyse and communicate operational statistics of the branch, focusing on service performance, operational shortfalls and distribution levels
  3. Achieve best practice benchmarks for operational excellence of sortation processes and fleet productivity by managing resources to maximise the overall efficiency of the operations
  4. Ensure customer focus is present in all activities undertaken by the team, at all times considering the impact on customer service delivery in decision-making
  5. Proactively lead the team/workgroup by setting and maintaining work standards and behaviours, holding team members to account
  6. Display a customer centric approach and through Continuous Improvement achieve more efficient ways of working, increasing productivity and ensuring safety
  7. Control operational workflow of the branch, at all times ensuring Standard Operating Procedures are followed and meet timeframes, productivity levels and other KPIs as set by Operational Management
  8. Provide direction and advice to Operations Managers regarding sound and timely decisions on day-to-day operational matters for the branch
  9. Lead the coordination and deployment of resources (labour, equipment) across the branch to ensure operational, productivity, commercial, and customer requirements are met
  10. Effectively manage labour costs (eg. hours of work and approval of time for team members), ensuring that labour is managed within budget requirements and productivity is optimised
  11. Lead the labour planning/availability, RDO/Annual leave rosters and absenteeism statistics for the team, and provide guidance/support to Operations Managers regarding appropriate in order to mitigate potential shortfalls
  12. Implement and maintain specific contractor and supplier policies and procedures to ensure consistency of service against TGE's service standards
  13. Manage the Industrial Relations and performance within the site to ensure a fair and consistent workplace where all employees comply with their job requirements
  14. Comply with the reporting requirements for Team Global Express and customers ensuring timeliness and accuracy
  15. Develop and oversee effective pallet management processes ensuring they are applied across the branch, including driver education and appropriate performance management of driver pallet responsibilities
  16. Develop operational expertise within the team by providing training and development opportunities and on-the-job coaching for individual employees to ensure optimum
  17. Provide regular constructive feedback to direct team, including undertaking regular safety conversation and applying effective recognition practices
  18. Enforce roll out of toolbox sessions within branch as required, leading discussion where appropriate
  19. Work collaboratively with key internal stakeholders (other Supervisors and Managers) to ensure expectations and plans are delivered

Our Commitment to Diversity and Inclusion

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.



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