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Regional Operations Manager

2 months ago

Burnie, Australia Team Global Express Full time

About Team Global Express

Team Global Express is a leading Australian-owned transport and logistics company delivering services to Australia and New Zealand. We're committed to transforming our operations and striving to become an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit our website.

Our Mission

We care about our customers, our people, and our planet. We're driven by passion and purpose, and we're always innovating and improving our services.

What We Offer

  • Competitive salary above industry standards
  • Opportunities for upskilling, training, mentoring, and career development
  • Employee perks and discounts
  • Flexible work arrangements, including work from home
  • Inclusive parental leave policy that supports all parents and carers
  • Peer recognition awards for outstanding performance

Job Summary

The Regional Operations Manager is accountable for all aspects of safety, performance, resourcing, and team leadership for the assigned Team Global Express operational branch. This includes overseeing all activities and resources associated with branch operations to achieve agreed objectives, optimizing profitability and business efficiency with a strong customer focus, in a safe and engaging manner.

Key Responsibilities

  • Implement and oversee operational plans to ensure performance targets and branch KPIs are achieved and provide recommendations for improvement to ensure financial budgetary requirements are met
  • Collate, analyze, and communicate operational statistics of the branch, focusing on service performance, operational shortfalls, and distribution levels
  • Achieve best practice benchmarks for operational excellence of sortation processes and fleet productivity by managing resources to maximize overall efficiency of operations
  • Ensure customer focus is present in all activities undertaken by the team, at all times considering the impact on customer service delivery in decision-making
  • Proactively lead the team/workgroup by setting and maintaining work standards and behaviors, holding team members to account
  • Display a customer-centric approach and through Continuous Improvement achieve more efficient ways of working, increasing productivity, and ensuring safety
  • Control operational workflow of the branch, at all times ensuring Standard Operating Procedures are followed and meet timeframes, productivity levels, and other KPIs as set by Operational Management
  • Provide direction and advice to Operations Managers regarding sound and timely decisions on day-to-day operational matters for the branch
  • Lead the coordination and deployment of resources (labor, equipment) across the branch to ensure operational, productivity, commercial, and customer requirements are met
  • Effectively manage labor costs (e.g., hours of work and approval of time for team members), ensuring that labor is managed within budget requirements and productivity is optimized
  • Lead the labor planning/availability, RDO/Annual leave rosters, and absenteeism statistics for the team, and provide guidance/support to Operations Managers regarding appropriate measures to mitigate potential shortfalls
  • Implement and maintain specific contractor and supplier policies and procedures to ensure consistency of service against TGE's service standards
  • Manage the Industrial Relations and performance within the site to ensure a fair and consistent workplace where all employees comply with their job requirements
  • Comply with the reporting requirements for Team Global Express and customers ensuring timeliness and accuracy
  • Develop and oversee effective pallet management processes ensuring they are applied across the branch, including driver education and appropriate performance management of driver pallet responsibilities
  • Develop operational expertise within the team by providing training and development opportunities and on-the-job coaching for individual employees to ensure optimum performance
  • Provide regular constructive feedback to direct team, including undertaking regular safety conversations and applying effective recognition practices
  • Enforce the roll-out of toolbox sessions within the branch as required, leading discussion where appropriate
  • Work collaboratively with key internal stakeholders (other Supervisors and Managers) to ensure expectations and plans are delivered

An Inclusive Workplace

We celebrate diversity and are committed to creating an inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples to apply.

Our Recruitment Process

Our recruitment process involves an online application form, followed by an online assessment, and a virtual or in-person interview. The final step is undergoing pre-employment checks, which include a criminal history check and a medical assessment, including fitness to work and drug & alcohol screening.