Customer Service Director

7 hours ago


Blacktown, New South Wales, Australia Super Retail Group Full time

We are a dynamic retail group seeking an exceptional leader to oversee customer experience and drive store success.

About Super Retail Group

As a leading retailer, we have a proven track record of driving results through innovative strategies and exceptional leadership. Our Customer Service Managers play a crucial role in achieving our goals by guiding team members to deliver outstanding customer experiences.

The Role

This is a key opportunity for an ambitious professional to lead and manage the customer service function within our Blacktown store. The successful candidate will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty. This includes coaching and mentoring team members to provide excellent customer service, resolving customer complaints in a timely and professional manner, and collaborating with the management team to achieve business objectives.

Key Responsibilities:
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Coach and mentor team members to provide excellent customer service.
  • Resolve customer complaints in a timely and professional manner.
  • Collaborate with the management team to achieve business objectives.
Requirements

To succeed in this role, you will need:

  • Strong leadership and communication skills.
  • Ability to develop and implement effective strategies to improve customer satisfaction.
  • Excellent coaching and mentoring skills.
  • Proven ability to work collaboratively as part of a high-performing team.
Benefits

We offer a competitive salary package including: $110,000 per annum + superannuation.



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