Customer Service Director

2 days ago


Blacktown, New South Wales, Australia Workers Lifestyle Group Full time
About this role

This is an exciting opportunity for an experienced Club duty manager to excel in a collaborative and supportive team environment aligned with our vision, mission, and values at Workers Lifestyle Group.

We are seeking an individual who not only understands 'how' things are done, but 'why' things are done. A seasoned Manager that knows the customer experience is key to success.

Key responsibilities

  • Ensuring the smooth operation of the club on a day to day basis
  • Managing customer service and complaint handling
  • Reporting writing - daily shift reports and incident reports
  • Maintaining and ensuring compliance with all the Club's policies, procedures and standards
  • Acting as an Responsible Gaming Officer (RGO)

Requirements

  • At least 4 + years experience as a Duty Manager in a Registered Licensed Club
  • Understanding of all aspects of club operations
  • Safety focused
  • Sound knowledge of gaming machines, TAB, Keno, Bar operations

What we offer

  • A competitive salary
  • Daily Meal allowance and Weekly Laundry allowance
  • 5 weeks annual leave
  • 4-day rotating roster
  • Supportive Venue Management team
  • Free onsite parking

Why join us

At Workers Lifestyle Group, we prioritise employee well-being and growth and community partnerships. We strive for the highest standards of quality and service in all that we do.



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