Customer Service Director

2 weeks ago

Blacktown, New South Wales, Australia Workers Lifestyle Group Full time
About the Role

This is an exciting opportunity for an experienced Club duty manager to excel in a collaborative and supportive team environment aligned with our vision, mission, and values. As a key member of our team, you will be responsible for ensuring the smooth operation of the club on a day-to-day basis.

Key Responsibilities

* Ensure compliance with all day-to-day operations, including safety and security protocols
* Manage the clubs resources to ensure that operational requirements are met
* Provide exceptional customer service and complaint handling
* Conduct Venue Induction walk around with new employees
* Assist with preparation of training schedules for new employees when required
* Conduct probationary reviews for frontline team members

Requirements

* At least 4 + years experience as a Duty Manager in a Registered Licensed Club
* Understanding of all aspects of club operations
* Safety focused
* Sound knowledge of gaming machines, TAB, Keno, Bar operations
* Excellent communication skills across a wide group of stakeholders
* Strong leadership and capabilities, attention to detail and team player qualities
* Computer and report writing skills
* Exceptional presentation and grooming
* Knowledge of cash management and cash recyclers
* Ability to prioritise tasks within a busy environment
* Demonstrable emotional intelligence
* The courage to have difficult conversations with people when required
* Conduct Performance Management meetings as needed
* A positive team and customer focused attitude
* A proactive approach to conflict resolution, think on your feet and solve problems
* NSW RSA, RCG and Advance RCG Competency (essential)
* Food Safety Supervisor accreditation would be viewed well (desirable)
* Provide First Aid certification (essential)
* A Diploma or an Advanced Diploma in Leadership & Management / Hospitality or equivalent (essential)
* Ability to work day, night and weekend shifts on a rotating roster
* NSW Working with Children check or willing to obtain

What We Offer

* A competitive salary
* Daily Meal allowance and Weekly Laundry allowance
* 5 weeks annual leave
* 4-day rotating roster
* Uniforms provided
* Supportive Venue Management team
* Free onsite parking
* Staff events - Sip & Paint, Trivia and Christmas Party
* Rewards and Recognition
* Employee Assistance Program - 6 sessions annually

About Us

Workers Lifestyle Group offers an exciting opportunity for an experienced Club duty manager to excel in a collaborative and supportive team environment aligned with our vision, mission, and values. We prioritise employee well-being and growth and community partnerships.

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