Night Operations Manager
3 weeks ago
Accor Hotels is seeking an experienced and dedicated Night Manager to lead our night operations and deliver a seamless guest experience.
Key Responsibilities:- Oversee the nightly operations of the hotel, ensuring all departments function effectively and efficiently.
- Manage guest relations and handle any complaints or issues that arise during the night shift, providing exceptional service and resolving problems promptly.
- Conduct night audits to ensure financial transactions and reports are accurate, maintaining the highest standards of financial integrity.
- Ensure the safety and security of all hotel guests and staff by conducting regular property checks and implementing effective security measures.
- Support the front office team, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries, maintaining a high level of customer satisfaction.
- Lead and motivate the night team, including front office and security staff, fostering a positive and productive work environment.
- Coordinate with other departments to ensure guests' needs are met, providing a seamless and enjoyable experience.
- Manage emergency situations, including medical issues, fire alarms, or security concerns, responding promptly and effectively.
- Ensure compliance with hotel policies, procedures, and regulations, maintaining the highest standards of quality and service.
- Previous experience in a similar role, preferably in a hotel environment, with a strong understanding of hotel operations and management.
- Strong leadership and team management skills, with the ability to motivate and inspire the night team.
- Exceptional problem-solving abilities and a proactive approach to guest service, with a focus on delivering exceptional results.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
- Knowledge of hotel management systems and basic accounting skills for night audits, with a strong understanding of financial transactions and reporting.
- Flexibility to work night shifts, including weekends and public holidays, with a willingness to adapt to changing circumstances.
- A professional and approachable manner, with the ability to stay calm under pressure and respond effectively to emergency situations.
- Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage, demonstrating a commitment to safety and responsible service.
- The opportunity to work with a leading hotel group, Accor Hotels, and be part of its flagship property in Australia.
- A terrific working environment in the beautiful Darling Harbour precinct, with access to a range of amenities and services.
- Discounted accommodation and F&B in Accor hotels worldwide, providing opportunities for personal and professional development.
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