Night Operations Manager

3 weeks ago


Sydney, New South Wales, Australia AccorHotel Full time
Job Title: Night Manager

AccorHotel is seeking a highly skilled and experienced Night Manager to join our team at our flagship property in Australia. As a Night Manager, you will be responsible for overseeing the nightly operations of the hotel, ensuring all departments function effectively and efficiently.

Key Responsibilities:
  • Guest Relations: Manage guest relations and handle any complaints or issues that arise during the night shift, ensuring exceptional service and a positive experience for our guests.
  • Night Audits: Conduct night audits, ensuring financial transactions and reports are accurate and up-to-date.
  • Security and Safety: Ensure the safety and security of all hotel guests and staff by conducting regular property checks and implementing security protocols as needed.
  • Team Leadership: Lead and motivate the night team, including front office and security staff, to ensure seamless operations and exceptional service.
  • Communication: Coordinate with other departments to ensure guests' needs are met and resolve any issues that may arise.
  • Emergency Situations: Manage emergency situations, including medical issues, fire alarms, or security concerns, in a calm and professional manner.
Requirements:
  • Experience: Previous experience in a similar role, preferably in a hotel environment.
  • Leadership Skills: Strong leadership and team management skills, with the ability to motivate and inspire the night team.
  • Problem-Solving: Exceptional problem-solving abilities and a proactive approach to guest service.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and other departments.
  • Knowledge: Knowledge of hotel management systems and basic accounting skills for night audits.
  • Flexibility: Flexibility to work night shifts, including weekends and public holidays.
What We Offer:
  • Work-Life Balance: The opportunity to work in a dynamic and fast-paced environment, with a focus on work-life balance.
  • Professional Development: Opportunities for professional development and growth within the company.
  • Benefits: A range of benefits, including discounted accommodation and F&B in Accor hotels worldwide.


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