Night Operations Manager
1 month ago
We are Veriu Group, a leading Australian-owned hotel operator with a passion for creating extraordinary guest journeys. Our flagship property, Veriu Macquarie Park, is opening soon, and we're seeking a Night Manager to ensure the smooth operation of the hotel overnight.
As a Night Manager, you'll be responsible for overseeing the hotel's nightly operations, ensuring all systems run smoothly, and providing exceptional service to our guests. You'll work independently to manage the front office overnight, handle late check-ins, and resolve any issues that may arise.
Key Responsibilities:
- Manage the night audit function, including audits, reports, and reconciliations
- Oversee the front office overnight, including late check-ins, compliant handling, problem-solving, remote guest support, security, and support for our after-hours support centre
- Collaborate with the night team and wider teams to ensure seamless operations
- Train and escalate support for other night teams
- Deliver high levels of guest service in all interactions
- Manage emergency situations safely and professionally
Benefits:
- National career growth opportunities
- Accelerated development in hotel management or corporate areas
- Comprehensive onboarding and ongoing support
- Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High-performing culture that values relationships and individuality
About You:
We're looking for someone with approved Australian working rights, a First Aid Certificate, and a Responsible Service of Alcohol Certificate. You'll need to have demonstrated experience leading a team, problem-solving, and managing escalated complaints. High standards of attention to detail and communication skills are essential.
Apply now to take the next step in your career and join our team at Veriu Group.
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