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Property Restoration Specialist

2 weeks ago

Wollongong City Council, Australia beBeeRepair Full time $90,000 - $120,000
About Property Repair Consultant Role

This is an exciting opportunity to join our dynamic team as a Property Repair Consultant. In this long-term position, you will collaborate with various stakeholders, including builders, suppliers, and insurers, to ensure claims progress efficiently.

As a Property Repair Consultant, you will be responsible for managing repairs carried out by builders on behalf of clients, focusing on the repair life cycle, quality work, and achieving Key Performance Indicators (KPIs).

Main Responsibilities
  • Manage assigned claims accurately and efficiently.
  • Review trade reports and have general knowledge of builder terminology.
  • Communicate clear advice, solutions, timeframes, and claim progress to all stakeholders.
About You
  • You must be an expert communicator with an empathetic nature, great listening skills, and ability to tailor messaging to the intended audience.
  • A problem solver with a curious persona, searching for root causes and finding solutions throughout the claim journey.
  • Intrinsically driven to provide highest level of customer service that is always thoughtful and timely.
  • Highly organised and able to manage competing priorities.
  • Resilient and focused on achieving positive outcomes for key stakeholders.
Requirements
  • Previous claims/insurance experience is highly desirable.
  • A Team Player with ability to operate in a fast-paced dynamic environment.
Key Skills
  • Excellent communication and interpersonal skills.
  • Problem-solving and analytical skills.
  • Organisational and time management skills.
  • Ability to work under pressure and meet deadlines.