Building Long-Term Customer Relationships

16 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $88,000 - $124,000
Job Description:

At Stake, we break barriers in everything we do. Just like our customers, we're driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in.

The Customer Success role involves providing exceptional customer support and understanding customer needs. As a key member of the customer success team, you will be responsible for delivering an exceptional level of service to customers across various contact channels.

Key Responsibilities:
  • Provide Exceptional Customer Support
    • Deliver an exceptional level of service promptly, professionally, and empathetically to customer inquiries.
    • Troubleshoot and resolve customer issues related to account management, trading, deposits, withdrawals, and other platform functionalities.
    • Provide accurate and clear information about Stake features, fees, and processes.
    • Educate customers on platform usage and best practices.
    • Maintain a high level of customer satisfaction and build strong relationships.
  • Develop Strong Product Knowledge
    • Develop a deep understanding of Stake products, services, and features.
    • Stay up-to-date on relevant industry trends, regulations, and compliance requirements.
  • Problem-Solving and Escalation
    • Investigate and resolve complex customer issues, escalating to relevant teams when necessary.
    • Identify trends in customer queries and communicate with team and stakeholders to recommend opportunities for improvement.
    • Proactively identify and address potential customer pain points.
  • Compliance and Risk Management
    • Adhere to all relevant financial services regulations and compliance requirements.
    • Ensure that customer interactions are conducted ethically and in accordance with Stake's policies.
    • Identify and report any potential risks or compliance issues.
  • Collaboration and Teamwork
    • Work collaboratively with other teams, including operations, product, and engineering, to resolve customer issues and improve the overall platform.
    • Contribute to a positive and supportive team environment and a winning team culture.

A successful candidate will possess excellent communication and problem-solving skills, as well as a passion for providing exceptional customer experiences.

Required Skills and Qualifications:
  • Exceptional customer service skills
  • Excellent communication and problem-solving skills
  • Strong knowledge of stake products and services
  • Ability to work collaboratively with other teams
  • Passion for providing exceptional customer experiences
Benefits:

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Others:

We are an equal opportunity employer and value diversity. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.

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