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Service Support Manager

2 months ago

Sydney, New South Wales, Australia MSS Security Pty Ltd Full time
About the Role

MSS Security Pty Ltd is seeking a highly skilled and experienced Service Support Manager to join their team. As a key member of the management team, you will be responsible for providing leadership and direction to field staff to ensure continuous quality service delivery to customers in the most cost-effective and efficient way.

Key Responsibilities
  • Provide leadership and direction to field staff to ensure continuous quality service delivery to customers
  • Conduct regular site visits to ensure efficient management, adequate communication, and site compliance
  • Communicate effectively with stakeholders, including employees, customers, and internal teams
  • Complete daily shift reports, including issues, actions, and market intelligence
Requirements
  • Current SA Security and Drivers Licence
  • Demonstrated experience in leading teams, with exceptional communication skills
  • General understanding of HSE, HR, and QA processes
  • High level of proficiency in Microsoft Office Suite and ability to learn new systems
What We Offer
  • Competitive salary
  • Free on-site parking
  • Company vehicle provided
  • Opportunity to work with a leading security company in Australia

MSS Security Pty Ltd is an Equal Opportunity Employer, committed to diversity and inclusion. We encourage applications from candidates with a range of backgrounds and experiences.