Customer Service Representative

6 days ago


Hobart, Tasmania, Australia Grupo Mantra Full time

Located within a vibrant university precinct, BreakFree Adelaide is a hotel that offers a unique blend of comfort and convenience. As a Customer Service Representative, you will be responsible for delivering exceptional service to our guests, ensuring that their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Deliver service excellence to guests, from check-in to check-out and everywhere in between
  • Process night audit and nightly reports, ensuring accuracy and attention to detail
  • Work a variety of shifts, including nights, to provide 24/7 service to our guests
  • Perform a range of front office tasks, including selling hotel facilities, taking reservations, and maintaining guest accounts
  • Provide guests with local information and recommendations, showcasing your knowledge of the area

Requirements:

  • Ability to work under pressure, multitask, and think on your feet to resolve issues quickly
  • Strong communication skills and pride in personal presentation
  • Passionate and energetic individual who can make a positive impact on our guests and team
  • Previous experience in night audit and/or accounts is highly regarded, providing a great career path into operations or finance


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