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Customer Service Representative
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Aurora Energy Pty Ltd is a leading energy retailer in Tasmania, committed to delivering a customer-centric experience that exceeds expectations. Our vision is to be the preferred energy provider for Tasmanians, and we strive to make a positive impact on our community.
Our Business
We operate in a dynamic and innovative industry, leveraging technology and expertise to deliver exceptional customer outcomes. Our focus is on developing capability and building strong relationships with our customers, stakeholders, and employees.
About the Role
We are seeking a highly motivated and customer-focused individual to join our contact centre team as a Customer Service Representative. As the first point of contact for our customers, you will be responsible for providing a high-quality experience through inbound and outbound customer inquiries via phone.
Key Responsibilities
- Provide exceptional customer service and support via phone
- Maintain accurate data in our customer management system
- Meet individual and team Key Performance Indicators (KPIs)
About You
To be successful in this role, you will possess a strong customer service mindset, excellent communication skills, and a positive attitude. You will be tech-savvy, with the ability to learn and adapt to new systems and processes. Experience working in a contact centre or service-related environment is highly desirable.
What's on Offer
As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on innovation and customer satisfaction. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a comprehensive training program.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter and up-to-date resume, and we will review your application in due course.
