Operations Team Lead

7 days ago


Melbourne, Victoria, Australia Liberty Financial Group Full time

We are seeking an experienced Operations Team Lead to join our dynamic team at Liberty Financial Group. As a key member of our operations support team, you will play a critical role in providing exceptional service to our customers and facilitating new business opportunities.

About the Role:
  • Manage and develop a team of passionate Operations Officers who are the first point of contact for all MoneyPlace customers.
  • Coach the team to achieve individual, team, and business objectives while allocating tasks, upgrading team skills, and ensuring a delightful experience for customers.
  • Oversee and make decisions on customer hardship applications.
  • Optimize task timings and release capacity with the Operations Support Team.
  • Enhance the company's reputation and support broader business initiatives to improve performance, efficiency, and customer satisfaction.
Competencies and Requirements:
  • Loves helping customers and team members.
  • Operates with high energy and positivity.
  • Excellent time management and communication skills.
  • Attention to detail and ability to check data quickly and accurately.
  • A fantastic team player with a can-do attitude and a willingness to thrive in a dynamic environment.
Experience and Qualifications:
  • At least 2 years of experience in leadership, preferably in consumer lending or credit assessments.
  • Strong computer skills, including Excel proficiency.
  • Exposure to SalesForce systems is an advantage.
Why Join Us?

We offer a competitive package, including a mix of base salary and bonuses. Our learning environment provides opportunities for growth and professional development. Enjoy wellness perks, social events, community groups, and opportunities to give back to the community. Experience rapid career progression and access to online development courses. A supportive culture fosters collaboration, innovation, and lifelong learning.

The estimated annual salary range for this position is $95,000-$115,000 AUD. This estimate is based on industry standards and requirements for similar roles within the same region.



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