Learning Management System Coordinator

3 weeks ago

Brisbane, Queensland, Australia Rentokil Initial Full time
Role Overview

As a Learning Management System Administrator at Rentokil Initial, you will play a key role in the day-to-day coordination and administration of our LMS platform. This fully remote role is part of the Pacific Learning & Organizational Development Team and involves investigating, resolving, and responding to first-line LMS user queries through our Pacific helpdesk.

You will provide front-line support for the system, including data integration issues, user/experience issues, and leading the future development of our LMS. Additionally, you will monitor, analyse, and provide reporting from the LMS on training completion and user engagement activities, and provide support to the business to ensure the understanding and utilisation of business needs and objectives are being met.

Key Responsibilities
  • Manage existing courses and learning materials within LMS, including updating and uploading course materials and resources
  • Respond to queries through the LMS Pacific helpdesk email account
  • Support colleagues with troubleshooting and provide guidance to all stakeholders in the effective use of the LMS
  • Analyse data from LMS reporting systems, including training progress, completion rates, and engagement
  • Monitor mandatory compliance training completion rates and provide follow-up reminder communications where necessary
  • Support in preparing monthly management reports and commentary
  • Coordinate development programs, including workshops, virtual sessions, and events
  • Prepare and schedule the release of LMS-related communications as required by stakeholders
  • Support in preparing training and reference materials for delivery and/or distribution
  • Participate in campaigns, marketing, and communication to engage learners
  • Develop content for regular monthly Safety, Health, and Environment training modules
  • Provide general administrative support to the L&OD team as required

Requirements
  • Experience in an e-Learning system (ideally Cornerstone)
  • Ensure consistency and standardisation across L&OD practices and governance in records and systems management, including LMS administration, course content creation and maintenance, and compliance reporting
  • Demonstrate excellent communication and listening skills, both written and verbal, with the ability to clearly articulate complex messages to a variety of audiences in a simple format
  • Be highly organised and possess strong analytical, technical, and organisational skills
  • Proven ability to plan and prioritise work effectively
  • High level of attention to detail and a demonstrated ability to deliver high-quality outputs
  • Ability to manage multiple projects at once with strong follow-through to completion
  • Ability to work autonomously in a fast-paced, dynamic environment
  • Interact professionally with a diverse group of Rentokil Initial colleagues
  • Possess a strong customer service focus
  • Demonstrate a high level of IT literacy, including proficiency in MS Office/Google suite of programs

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