Learning Management System Administrator

4 weeks ago

Brisbane, Queensland, Australia Rentokil Initial Full time

Job Summary:

The Learning Management System Administrator will be responsible for the day-to-day coordination and administration of the LMS platform (Cornerstone) including investigating, resolving, and responding to first-line LMS user queries through our Pacific helpdesk.

This role will provide front-line support for the system, including any data integration issues, or user/experience issues. A key component of this role is leading the future development of our LMS.

The successful candidate will ensure consistency and standardisation across L&OD practices and governance in records and systems management, including LMS administration, course content creation and maintenance, and compliance reporting.

Key Responsibilities:

  • Management of existing courses and learning materials within LMS including updating and uploading course materials and resources
  • Manage the LMS Pacific helpdesk email account by responding to queries
  • Support colleagues with troubleshooting while providing guidance to all stakeholders in the effective use of the LMS
  • Utilise LMS reporting systems to analyse data, including training progress, completion rates, and engagement
  • Monitor mandatory compliance training completion rates and provide follow-up reminder communications where necessary
  • Provide support in preparing monthly management reports and commentary
  • Provide support in coordinating development programs, including workshops, virtual sessions, and events
  • Prepare and schedule the release of LMS related communications as required by stakeholders using Gmail
  • Provide support in preparing training and reference materials for delivery and or distribution
  • Participate in campaigns, marketing, and communication to engage learners
  • Content development for regular monthly Safety Health and Environment training modules
  • General administrative support to the L&OD team where required

Requirements:

  • Experience in an e-Learning system (ideally Cornerstone)
  • Ensure consistency and standardization across L&OD practices and governance in records and systems management, including LMS administration, course content creation and maintenance, and compliance reporting
  • Demonstrate excellent communication and listening skills, both written and verbal, with the ability to clearly articulate complex messages to a variety of audiences in a simple format
  • Must be highly organised and possess strong analytical, technical, and organisational skills
  • Proven ability to plan and prioritise work effectively
  • High level of attention to detail and a demonstrated ability to deliver high quality outputs
  • Ability to manage multiple projects at once with strong follow through to completion
  • Ability to work autonomously in a fast-paced, dynamic environment
  • Possess the ability to interact professionally with a diverse group of Rentokil Initial colleagues
  • Possess a strong customer service focus
  • Demonstrate a high level of IT literacy including proficiency in MS Office/ Google suite of programs

About Rentokil Initial:

Rentokil Initial is a leading provider of pest control and hygiene services. We are committed to delivering high-quality services to our customers and are looking for a talented individual to join our team.

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