Learning Management System Coordinator

2 weeks ago

Brisbane, Queensland, Australia Rentokil Initial Full time

About Rentokil Initial


Rentokil Initial is a leading provider of pest control and hygiene services. Our company is committed to delivering exceptional customer experiences and providing innovative solutions for our clients.



Job Title: Learning Management System Coordinator

Job Description:

This is a fully remote role that forms part of the Pacific Learning & Organizational Development Team. The main responsibility of this role is to coordinate and administer the LMS platform, which includes investigating, resolving, and responding to first-line LMS user queries through our helpdesk.


The successful candidate will be responsible for providing front-line support for the system, including data integration issues, user/experience issues, and leading the future development of our LMS.


This role also involves monitoring, analysing, and providing reporting from the LMS on training completion and user engagement activities. Additionally, you will provide support to the business to ensure they understand and utilise business needs and objectives effectively.



Key Responsibilities:

  • Management of existing courses and learning materials within the LMS, including updating and uploading course materials and resources.
  • Manage the LMS helpdesk email account by responding to queries.
  • Support colleagues with troubleshooting while providing guidance to all stakeholders in the effective use of the LMS.
  • Utilise LMS reporting systems to analyse data, including training progress, completion rates, and engagement.
  • Monitor mandatory compliance training completion rates and provide follow-up reminder communications where necessary.
  • Provide support in preparing monthly management reports and commentary.
  • Provide support in coordinating development programs, including workshops, virtual sessions, and events.
  • Prepare and schedule the release of LMS-related communications as required by stakeholders.
  • Provide support in preparing training and reference materials for delivery and/or distribution.
  • Participate in campaigns, marketing, and communication to engage learners.
  • Content development for regular monthly Safety Health and Environment training modules.
  • General administrative support to the L&OD team where required.


Requirements:

To be successful in this role, you'll need to have experience in an e-learning system (ideally Cornerstone) and ensure consistency and standardisation across L&OD practices and governance in records and systems management, including LMS administration, course content creation and maintenance, and compliance reporting.


You must demonstrate excellent communication and listening skills, both written and verbal, with the ability to clearly articulate complex messages to a variety of audiences in a simple format.


You must be highly organised and possess strong analytical, technical, and organisational skills. You should also have proven ability to plan and prioritise work effectively, a high level of attention to detail, and a demonstrated ability to deliver high-quality outputs.


You must be able to manage multiple projects at once with strong follow-through to completion, work autonomously in a fast-paced, dynamic environment, and interact professionally with a diverse group of Rentokil Initial colleagues.


You should possess a strong customer service focus and demonstrate a high level of IT literacy, including proficiency in MS Office/Google suite of programmes.


Salary: $60,000 - $80,000 per annum

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