Senior Systems Coordinator

4 weeks ago

Brisbane, Queensland, Australia HSW Group Services Pty Ltd Full time
About the Role

HSW Group Services Pty Ltd is seeking a highly skilled Systems Analyst to join our Point of Sales team. As a key member of our team, you will be responsible for overseeing the coordination and troubleshooting of our software systems.

Key Responsibilities
  • Allocate work, train, and oversee team members to ensure adherence to processes, procedures, and system operation guidelines.
  • Supervise and support systems analysis, providing suggestions for new and existing point-of-sale hardware and software application systems.
  • Manage data and quality, resolving complex data issues across the organisation.
  • Analyse and optimise system processes and work practices, promoting consistency across business areas.
  • Manage and support decision-making processes related to systems, providing guidance as needed.
  • Determine and assess system failures, recommending best-fit computer systems and business practices to meet organisational needs.
  • Develop and implement operational solutions, including system test plans, without compromising quality and reliability.
  • Troubleshoot and provide assistance to identify, determine, and resolve embedded hardware and software malfunctions.
  • Collaborate with service providers and external technical teams to analyse, recommend, install, and maintain client-friendly software applications and develop system specifications.
  • Prepare operational specifications for system developers.
  • Manage the integration of point-of-sale systems and new changes according to organisational policy.
  • Prepare documentation related to training.
  • Create and support plans for new initiatives and projects, managing projects using project management methods and techniques.
  • Document system logs and operational procedures as per business requirements.
  • Work with managers and executives to plan, formulate, execute, and archive business requirements.
Requirements
  • Minimum 2 years work experience.
  • Bachelor degree or higher qualification.
  • Ability to work under pressure, executing precise time management skills involving planning, prioritising, and delegating.
  • Flexibility and availability to work across a rotating roster.
What We Offer
  • Development opportunities and career pathways.
  • 50% team discount precinct-wide.
  • Wellbeing initiatives, including team yoga, run club, mindfulness sessions, and access to independent confidential counselling services.
  • Team recognition rewards.
  • Extra week of annual leave after 5 years of service.

Annual income for a standard 38-hour week, excluding superannuation, is $70,000 - $80,000 per annum, commensurate with industry rate, skills, and experience.

Conditions covered by contract of employment and Fair Work Australia National Employment Standards.

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