Lead Administrator

2 days ago

Sydney, New South Wales, Australia beBeeAdministration Full time $68,679 - $70,203

Administrative professionals play a vital role in maintaining the smooth operation of healthcare facilities. As an Administration Officer, you will be part of a dynamic team that supports multidisciplinary therapies and specialist clinics across Hornsby Ku-ring-gai Hospital campus.

Your primary responsibilities will include meeting and greeting clients, answering general enquiries, directing enquiries to appropriate personnel or departments, taking and relaying messages, responding to emails, updating patient information in electronic medical records (eMR), reporting service events, processing referrals, registering and discharging patients in eMR, and scheduling and rescheduling appointments.

  • Key performance indicators will focus on providing exceptional customer service, ensuring efficient workflow management, and maintaining accurate records.
  • You will work closely with colleagues to achieve common goals and provide a high-quality service to patients and staff alike.
Requirements
  • Solid organisational skills, effective time management, and problem-solving abilities are essential for this role.
  • A professional telephone manner, excellent customer service skills, and effective communication skills are also crucial.
  • Proficiency in computer software, including Microsoft Office, email, and electronic medical records, is necessary for maintaining accurate records and communicating effectively with colleagues and patients.
Benefits

This role offers a challenging and rewarding opportunity for career growth and development. You will have the chance to work in a fast-paced environment, interact with diverse ethnic and cultural backgrounds, and develop your administrative skills in a supportive team.

We offer a competitive package that includes opportunities for training and professional development, a positive work-life balance, and a dynamic work environment.

About the Role

This is an exciting opportunity for an organised and motivated individual to join our Outpatients Administration Team as an Administration Officer.

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