Product Warranty Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeLifecycle Full time $80,000 - $100,000

Job Title: Lifecycle Coordinator

Key Responsibilities:
  • Ensure correct warranty data is present in the SAP project builder on the WBS level and ensure all internal stakeholders maintain the data on their responsibility level.
  • Foster customer satisfaction in all activities and promote/adhere to QEHS.
  • Ensure accurate reporting, including agreement and warranty cost management (provision calculations/estimates), is done on time and in the agreed way.
  • Secure/initiate that the reclaiming of local and global vendors is done properly by collaborating with the Product Quality Team (Non-Conformity) and that vendor warranty credits are booked to the warranty work number in question.
  • Harmonize the utilization of the service network to increase the usage of local resources in accordance with guidelines.
  • Close the warranty period with the Agreement Manager towards the customer.
  • Support the product-responsible team in the preparation and handling of settlement meetings with the vendors/suppliers.
  • Build and ensure a good and professional relation between the customer and internal stakeholders by fulfilling the contractual obligations.
  • Secure feedback and internal reporting to all involved stakeholders.
  • Minimise agreement and warranty costs for internally and customers.
  • Support and suggest any improvements needed on the operative agreement and warranty handling process within the geographical region.
  • Monitor and engage with daily agreement management and warranty handling activities, to lead and act when needed.
Required Skills and Qualifications:
  • Previous working experience in field service, warranty or relevant experience.
  • Good communication skills and understanding of the importance of customer relations.
  • Expertise in ESS knowledge, ESS Electrical systems and ESS Control Systems an advantage.
  • Experience in Technical analysis, Measurement, Reporting and Auxiliary Systems as an advantage.
  • Understanding of material knowledge and documentation.
  • Service and maintenance management.
  • Service general competencies.
  • Culture Knowledge.
  • Local labour laws.
  • OpExS.
  • Organising skills.
Benefits:

What We Offer: We provide opportunities to grow professionally and personally, as well as develop new skills.

Work-Life Balance: We believe in maintaining a balance between personal and professional life. Our flexible work arrangements will enable you to achieve your goals.

Professional Development: We invest in our employees' growth and development, providing opportunities for training, mentorship and career advancement.

Culture: We value diversity, equity, and inclusion, fostering a culture where everyone can thrive.

Why Join Us?

By joining us, you'll become part of a dynamic team dedicated to delivering exceptional results and making a positive impact.

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