Regional Community Engagement Specialist

6 days ago


Melbourne, Victoria, Australia Invocare Full time

About InvoCare:

We pride ourselves on our compassionate approach, innovative services, and commitment to excellence. Our CARES values (Compassion, Accountability, Respect, Excellence, and Safety) guide everything we do.

Position Overview

This is a hands-on active role where you will be highly visible in the communities in your region while promoting the Invocare brand.

Main Responsibilities
  • Culture Embedment & Customer Service:
    • Elevate a culture of excellence by embodying InvoCare values and behaviours.
    • Represent InvoCare positively in the community, participating in local networks and promotions.
    • Drive exceptional customer service, ensuring our clients understand the value of our services.
  • Core Growth:
    • Monitor and report on territory risks, opportunities, and competitor activity.
    • Develop strong business networks and relationships with key influencers and community groups.
    • Collaborate with the Regional Manager to create and implement strategic local area engagement plans.
  • New Growth & Innovation:
    • Develop sales plans targeting new market segments in collaboration with business units.
  • Operational Efficiency:
    • Ensure compliance with legal requirements and InvoCare policies.
    • Promote efficiency, quality customer service, and cost-effective resource management.
Essential Skills & Qualifications
  • Proven ability to drive self-initiated work plans.
  • Exceptional communication skills for diverse demographics.
  • Minimum 3 years' experience in sales or business development.
  • Achieved financial performance targets within teams.
  • Strong ability to build and maintain local business and community relationships.
  • Experience working with geographical teams, travelling as required.
  • Strong influencing and relationship-building skills with stakeholders.
  • Desirable: Previous experience in the funeral/death industry or healthcare.
How to Apply

InvoCare offers a quality work environment and growth opportunities. If you are a strategic thinker with passion for community engagement and customer service, submit your resume and cover letter detailing your experience and qualifications.



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