Community Engagement Specialist

5 days ago

Melbourne, Victoria, Australia Invocare Full time

About Invocare:

We are a leading provider of funeral, cemetery, and crematoria services dedicated to supporting families during challenging times. Our compassionate approach, innovative services, and commitment to excellence set us apart.

Role Overview:

This is a key role in developing and implementing local marketing strategies to enhance our brand presence and service delivery. As the face of Invocare in the community, you will build and maintain relationships with local businesses, community groups, and stakeholders to promote our brand and services.

Key Responsibilities:

CUSTOMER EXPERIENCE & ENGAGEMENT

  • We value embedding InvoCare's values and behaviors, promoting a culture of excellence in everything we do.
  • You will represent Invocare positively in the community, participating in local networks and promotions to drive brand awareness.
  • Drive exceptional customer service, ensuring clients understand the value of our services.

CORE GROWTH

  • Monitor and report on territory risks, opportunities, and competitor activity to inform strategic decisions.
  • Develop strong business networks and relationships with key influencers and community groups to enhance our presence.
  • Collaborate with the Regional Manager to create and implement strategic local area engagement plans.

New Growth & Innovation

  • Develop and implement sales plans targeting new market segments in collaboration with business units.

Operational Excellence

  • Ensure compliance with legal requirements and InvoCare policies.
  • Promote efficiency, quality customer service, and cost-effective resource management.

Essential Skills and Experience:

  • A high level of self-drive with the ability to follow structured work plans.
  • Exceptional communication skills, with the ability to engage across diverse demographics.
  • Minimum 3 years' experience in sales or business development.
  • Proven experience in achieving financial performance targets within a team.
  • Strong ability to develop and maintain local business and community relationships.
  • Experience working with diverse geographical teams and the ability to travel as required.
  • Strong influencing and relationship-building skills with key stakeholders.
  • Desirable: Previous experience in the funeral/death industry or healthcare.

The Estimated Salary for this position is $80,000 - $120,000 per annum, depending on experience and qualifications.

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