Field Service Supervisor

7 days ago


Toowoomba, Queensland, Australia Cummins Inc. Full time
Job Summary

Cummins Inc. is seeking a highly skilled and experienced Field Service Supervisor to lead our engine repair team. As a key member of our team, you will be responsible for providing technical expertise and guidance to our technicians, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Lead and manage a team of 7 field technicians, providing guidance and coaching to ensure they have the skills and knowledge needed to perform complex repairs.
  • Develop and maintain strong relationships with our customers, understanding their needs and delivering solutions that meet their expectations.
  • Diagnose and repair complex engine issues, utilizing specialized tools and technical expertise to ensure accurate and efficient repairs.
  • Collaborate with our product specialists and supervisor to resolve technical issues and improve our service offerings.
  • Develop and implement training programs to enhance the skills and knowledge of our technicians.
  • Ensure compliance with all relevant health and safety policies and procedures, reporting any incidents or issues to site management and supervisor.
Requirements
  • Significant field service work experience, with a strong background in engine repair and maintenance.
  • Expert level knowledge of and/or experience with engine products, including Cummins engines.
  • Customer service experience, with a focus on delivering exceptional service and support.
  • Experience providing technical advice and coaching to more junior technicians.
  • Apprentice-trained engine technician or vocational diploma from a relevant technical institution.
  • Locally valid driving permit.
Qualifications

We are looking for a motivated and experienced team leader who can bring out the best in our team. As a Field Service Supervisor, you will be responsible for delivering results for the business, aligned with our key performance indicators (KPIs). You will be the main contact for our customers, providing technical support and guidance to ensure their needs are met.



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