Field Service Supervisor

7 hours ago


Toowoomba, Queensland, Australia Cummins Inc. Full time
{"Job Title": "Field Service Supervisor", "Job Summary": "As a Field Service Supervisor at Cummins Inc., you will be responsible for leading a team of 7 field technicians to deliver exceptional customer service and support. Your primary goal will be to ensure prompt and efficient attention to customer needs, while establishing and developing productive customer relations. You will be the main contact for the customer, delivering results for the business aligned with KPIs.

Key Responsibilities:

* Establishes and continually develops productive customer relations
* Diagnoses and executes complex repairs to engine products at the customer's site
* Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field
* Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others
* Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents
* Identifies additional sales and service opportunities with customer
* Maintains service vehicle and tools for cleanliness and proper operation

Competencies:

* Communicates effectively
* Customer focus
* Develops talent
* Manages complexity
* Manages conflict
* Self-development
* Health and Safety Fundamentals
* Diagnostics Application
* Electronic Service Tool Application
* Engine Systems Interactions
* Product Repair and Maintenance
* Service Documentation
* Technical Escalation
* Values differences

Education, Licenses, Certifications:

* Apprentice Trained Engine Technician (Preferred)
* Vocational diploma from relevant technical institution
* Locally valid driving permit

Experience:

* Significant field service work experience
* Expert level knowledge of and/or experience with engine products
* Customer service experience
* Experience providing technical advice and coaching to more junior technicians (preferred)

Requirements:

* Be the main contact for the customer
* Deliver results for the business aligned with KPIs
* Give direction to a motivated team of 7 field technicians
* Customer service and support is critical for the business and team
* Be accountable for monthly targets

Job Type: Technician
Organization: Cummins Inc.
Role Category: Hybrid
Job ID:
Relocation Package: Yes
"}

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