Field Service Supervisor
7 hours ago
Key Responsibilities:
* Establishes and continually develops productive customer relations
* Diagnoses and executes complex repairs to engine products at the customer's site
* Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field
* Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others
* Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents
* Identifies additional sales and service opportunities with customer
* Maintains service vehicle and tools for cleanliness and proper operation
Competencies:
* Communicates effectively
* Customer focus
* Develops talent
* Manages complexity
* Manages conflict
* Self-development
* Health and Safety Fundamentals
* Diagnostics Application
* Electronic Service Tool Application
* Engine Systems Interactions
* Product Repair and Maintenance
* Service Documentation
* Technical Escalation
* Values differences
Education, Licenses, Certifications:
* Apprentice Trained Engine Technician (Preferred)
* Vocational diploma from relevant technical institution
* Locally valid driving permit
Experience:
* Significant field service work experience
* Expert level knowledge of and/or experience with engine products
* Customer service experience
* Experience providing technical advice and coaching to more junior technicians (preferred)
Requirements:
* Be the main contact for the customer
* Deliver results for the business aligned with KPIs
* Give direction to a motivated team of 7 field technicians
* Customer service and support is critical for the business and team
* Be accountable for monthly targets
Job Type: Technician
Organization: Cummins Inc.
Role Category: Hybrid
Job ID:
Relocation Package: Yes
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