Field Service Coordinator

7 days ago


Toowoomba, Queensland, Australia Haynes Full time

At Haynes Group, we are part of a larger network of companies dedicated to delivering exceptional solutions to our clients. We recognize that our employees are our greatest asset, and we strive to create a safe and productive work environment for all.

In this position, you will report directly to the Field Service Supervisor and play a crucial role in supporting the Field Service team.

Key Responsibilities:

  • Organize and schedule service tasks for field and workshop technicians, collaborating closely with the Field Service Foreman and Fitters.
  • Communicate with clients to arrange service appointments and provide updates on the status of work.
  • Ensure the prompt and accurate processing of service orders, including necessary documentation and billing.
  • Oversee and manage work order statuses to guarantee timely completion and delivery.
  • Assist in creating service quotations and estimates.
  • Maintain precise records of service activities, parts, and labor.
  • Work in conjunction with the parts department to ensure the availability of required components for service tasks.
  • Deliver outstanding customer service and promptly address client inquiries and concerns.
  • Support initiatives aimed at continuous improvement to enhance service delivery processes.
Position Details:
  • Monday to Friday schedule
  • Casual ongoing role
  • Working hours: 7:00am - 4:00pm
  • Weekly pay structure
Qualifications:
  • Valid driver's license and reliable transportation.
  • Prior experience in a similar capacity or in administrative support.
  • Familiarity with CAT parts and services is preferred.
  • Ability to work effectively within a team setting.
  • Strong analytical skills and attention to detail.
  • Must be able to pass a pre-employment medical and drug screening.
  • Excellent communication and interpersonal abilities.
At Haynes, we focus on the strengths of our people and align them with the roles that best fit their skills. We are committed to maintaining confidentiality for all applications, and only candidates selected for interviews will be contacted.



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