Customer Service Team Lead
12 hours ago
We are seeking an experienced Customer Service Team Lead to join our team. As a key member of our organization, you will be responsible for leading a group of customer service professionals and ensuring they deliver exceptional service to our clients.
The ideal candidate will have proven experience in managing customer service teams and possess strong leadership and communication skills. You will work closely with internal stakeholders to ensure seamless knowledge sharing and team readiness.
In this role, you will be responsible for mentoring and coaching your team to consistently meet or exceed service expectations. You will also monitor enquiry and referral processes to ensure accurate and timely service. Your ability to act as a first point of escalation and maintain quality and responsiveness is essential.
To succeed in this position, you will require strong communication and interpersonal skills, as well as proficiency in Zendesk (or similar), Salesforce and Microsoft Office Suite. A track record of high-quality customer service delivery is also crucial.
Key Responsibilities:- Lead a team of customer service professionals to deliver exceptional service at the first point of contact.
- Coach and mentor your team to consistently meet or exceed service expectations.
- Monitor enquiry and referral processes to ensure accurate and timely service.
- Act as a first point of escalation to maintain quality and responsiveness.
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Customer Service Team Lead
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Adelaide, South Australia beBeeCustomerService Full time $90,000 - $120,000Job OverviewThis role is ideal for an experienced customer service leader looking to take their career to the next level.As a Team Leader, you will be responsible for guiding and mentoring a team of Customer Service representatives to deliver exceptional service to our clients.You will work closely with the team to develop and implement strategies that...
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Customer Service Team Lead
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Adelaide, South Australia beBeeService Full time $120,000 - $145,500**Job Overview:**A leadership role responsible for overseeing the daily operations of a service desk, delivering exceptional customer service and ensuring operational efficiency.The successful candidate will lead and manage a team of customer support representatives handling multi-channel interactions, developing and implementing operational plans to meet...
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Customer Service Lead
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Customer Service Lead
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Leading Customer Experience Teams
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Customer Service Team Member
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Customer Service Team Manager
2 days ago
Adelaide, South Australia beBeeCustomerServiceLead Full time $109,998 - $124,999Job DescriptionWe are seeking a skilled professional to lead our customer service team in delivering exceptional results. This role involves coordinating the activities of the team, ensuring they provide high-quality service and support to our customers.The successful candidate will work closely with cross-functional departments to ensure comprehensive...
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Customer Service Team Leader
3 weeks ago
Adelaide, South Australia at Full timeAdd expected salary to your profile for insightsWorkskil Australia is a national provider of Employment Services delivering the Australian Government's Workforce Australia program. The program is playing a critical role in Australia's economic recovery by getting people back into work.We are seeking a proactive Customer Service Team leader who is...
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Customer Service Team Leader
3 weeks ago
Adelaide, South Australia at Full timeAdd expected salary to your profile for insightsWorkskil Australia is a national provider of Employment Services delivering the Australian Government's Workforce Australia program. The program is playing a critical role in Australia's economic recovery by getting people back into work.We are seeking a proactive Customer Service Team leader who is...
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Customer Service Delivery Lead
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Adelaide, South Australia beBeeCustomer Full time $70,000 - $85,000Senior Customer Service Officer - Aquatic CentreThis role involves delivering exceptional service to patrons at both the reception and cafe, ensuring a high-quality experience.Respond to counter, phone, and cafe enquiries, providing accurate information and appropriate services.Offer precise information regarding operational hours, general inquiries, and...
