Customer Service Team Lead

3 days ago


Adelaide, South Australia beBeeLeadership Full time $120,000 - $150,000
Job Summary

The Customer Service Manager plays a pivotal role in leading the customer service team to deliver exceptional service outcomes.

This individual will oversee customer enquiries, support trades and contractors, and resolve escalated customer matters with professionalism and care.

About The Role
  • Lead, coach and mentor the Customer Service team to achieve exceptional results
  • Ensure smooth job delivery by overseeing customer enquiries and supporting trades and contractors
  • Resolve escalated customer matters with professionalism and care
  • Drive process improvements and implement strategies to enhance customer satisfaction
About You
  • A minimum of 5 years' customer service leadership experience is required, preferably in energy, utilities or similar industries
  • Proven ability to coach, motivate and develop staff while managing high call volumes is essential
  • Strong communication skills and the ability to navigate sensitive customer situations are vital


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