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Key Sales and Customer Service Role

2 weeks ago

Beverley, Western Australia beBeeCustomer Full time $55,000 - $75,000
Job Description

As a proactive customer service officer, you will be responsible for providing exceptional service to clients and supporting sales efforts to drive business growth. This role involves responding to customer inquiries via phone, email, and in-person, processing sales orders efficiently and accurately, identifying and pursuing sales opportunities with existing and potential customers, building and maintaining strong customer relationships, resolving customer issues and complaints promptly and professionally, collaborating closely with the external sales team and other departments, maintaining accurate customer records and sales data within the CRM system, assisting with stock inquiries and liaising with the warehouse team, and preparing quotes and proposals for clients.

Required Skills and Qualifications
  • Proven experience (2+ years) in an internal sales, customer service, or administrative role, preferably within a trades or construction industry.
  • Exceptional communication skills, both verbal and written, with a professional and friendly telephone manner.
  • Strong sales aptitude and the ability to identify customer needs and offer suitable solutions.
  • Excellent organisational skills and attention to detail, capable of managing multiple tasks efficiently.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.
  • A proactive approach to problem-solving and a genuine desire to help customers.
  • Ability to work effectively both independently and as part of a collaborative team.
Benefits

This is a dynamic role that combines customer interaction with sales responsibilities, offering a chance to contribute significantly to a thriving local business. The successful candidate will be part of a supportive and growing team environment.

Others

Candidates ready to provide outstanding customer service and contribute to the sales success of a reputable South Australian trades business are encouraged to apply.