IT Technical Support Specialist

1 week ago

Canberra, ACT, Australia beBeeTechnical Full time $72,000 - $96,000

Seeking proactive and technically savvy Level 1 Support Agents to join a dynamic team. This is an opportunity to develop your skills and advance in the field of IT service desk.

About the Role
  • Provide 1st level IT support across software, hardware, and network issues.
  • Deliver fast, friendly, and efficient service to clients.
  • Accurately document calls, incidents, and requests in systems.
  • Assign and track incidents to ensure they reach the right support group.
  • Act as a single point of contact for logged issues, performing diagnostics and initiating problem management workflows.
  • Mentor, guide, or train service desk staff when required.
  • Support multiple clients with professionalism and strong customer service.
  • Manage workload to meet service levels while maintaining accurate data.
Key Requirements
  • Active NV1 Security Clearance (ability to obtain NV2 also required).
  • Previous customer service experience is highly valued.
  • At least 1 year of IT Service Desk experience preferred.
  • Certificate or training in IT (or equivalent hands-on experience).

We offer industry-best training to sharpen your skills, a collaborative environment where growth matters, and clear career progression opportunities to advance in IT.

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