Empathetic Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCommunity Full time $56,485 - $70,760

We are seeking a dedicated and empathetic professional to join our Residential Services Team in Homelessness Melbourne Metro (HMM) — working across The Open Door and Flagstaff programs.

About the Role

This is a permanent full-time position, based in The Open Door in North Melbourne and Flagstaff, VIC. As a Community Support Worker, you will be instrumental in creating a trauma-informed, strength-based environment where residents are supported to regain control of their lives and move towards sustainable, independent living.

Your Key Responsibilities
  • Provide individual and group support to residents, promoting independent living skills, well-being, recreation, and social engagement.
  • Plan and facilitate group activities that meet residents' social, health, educational, and recreational needs.
  • Support access to internal and external services, including health, mental health, AOD, and therapeutic programs.
  • Collaborate with caseworkers and partner services, contributing to a positive, supportive community environment.
  • Maintain accurate records, manage risks appropriately, participate in rostered tasks, and foster a respectful team culture.
What We're Looking For

You're someone who is kind, resilient, and genuinely motivated to help people thrive. You understand the complexities of homelessness and are committed to walking alongside individuals with empathy and respect.

  • Tertiary qualification in Social Work, Community Services or a related field.
  • Experience in homelessness or housing services (desirable).
  • A collaborative and person-centred approach, with strong emotional intelligence.
  • A practical understanding of trauma-informed care and strengths-based practice.
  • Ability to build rapport and navigate challenging or high-risk situations with professionalism and care.
  • A Current Working with Children's Check (or willingness to obtain).
What We Offer

The Salvation Army offers eligible employees a well-balanced package of meaningful benefits, including:

  • Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
  • Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
  • Access to EAP and health & wellness initiatives incl Fitness Passport.
  • Ongoing training and development opportunities that enhance on the job skills and proficiency.
  • Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

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