Customer Success and Administration Specialist

2 weeks ago

North Geelong, Victoria, Australia Valsoft Corporation Full time
About the Role:

The Customer Success and Administration Specialist will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information
  • Assist local government clients with their needs, including product information, order status updates, and issue resolution
  • Act as the primary point of contact for assigned customer accounts
  • Manage customer jobs and processes, ensuring all tasks are completed efficiently and to the customer's satisfaction
  • Handle the entry and processing of customer orders, ensuring all details are correct and deadlines are met
  • Support the invoicing process by preparing and verifying documentation for billing
  • Provide first-level technical support to customers, troubleshooting common issues
  • E
  • s escalate more complex issues to the appropriate team members while ensuring customers are kept informed
  • Work closely with the operations team to coordinate service delivery and address any operational issues impacting customers
  • Maintain accurate records of customer interactions and prepare reports on service activities
  • Guide new customers through the onboarding process, ensuring they have a smooth and positive experience
  • Stay updated on company products, services, and best practices to provide knowledgeable support to clients
Requirements:
  • Diploma or degree from a TAFE institution or a Bachelor's degree in a relevant field such as Business, Communications, or Information Technology
  • Previous customer success experience is a plus but not required
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a team-oriented environment
  • Proficiency in Microsoft Office Suite and familiarity with CRM software is a bonus
  • Eagerness to learn and adapt in a fast-paced setting
  • Fluent in English, both written and verbal
About Valsoft Corporation:

Valsoft is a leading provider of document management solutions dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients.

We welcome fresh graduates and candidates from diverse backgrounds to join our dynamic team.

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