Customer Success and Administration Specialist

5 days ago

North Geelong, Victoria, Australia Valsoft Corporation Full time
About the Role:

The Customer Success and Administration Specialist will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information
  • Assist local government clients with their needs, including product information, order status updates, and issue resolution
  • Act as the primary point of contact for assigned customer accounts
  • Manage customer jobs and processes, ensuring all tasks are completed efficiently and to the customer's satisfaction
  • Handle the entry and processing of customer orders, ensuring all details are correct and deadlines are met
  • Support the invoicing process by preparing and verifying documentation for billing
  • Provide first-level technical support to customers, troubleshooting common issues
  • E
  • s escalate more complex issues to the appropriate team members while ensuring customers are kept informed
  • Work closely with the operations team to coordinate service delivery and address any operational issues impacting customers
  • Maintain accurate records of customer interactions and prepare reports on service activities
  • Guide new customers through the onboarding process, ensuring they have a smooth and positive experience
  • Stay updated on company products, services, and best practices to provide knowledgeable support to clients
Requirements:
  • Diploma or degree from a TAFE institution or a Bachelor's degree in a relevant field such as Business, Communications, or Information Technology
  • Previous customer success experience is a plus but not required
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a team-oriented environment
  • Proficiency in Microsoft Office Suite and familiarity with CRM software is a bonus
  • Eagerness to learn and adapt in a fast-paced setting
  • Fluent in English, both written and verbal
About Valsoft Corporation:

Valsoft is a leading provider of document management solutions dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients.

We welcome fresh graduates and candidates from diverse backgrounds to join our dynamic team.

  • Customer Success and Administration Specialist

    3 weeks ago

    North Geelong, Victoria, Australia Aspire Software Full time

    Customer Success and Administration SpecialistForms Express is a leading fintech company providing comprehensive revenue solutions tailored for local government clients. We specialize in streamlining financial processes, offering a full suite of services from invoicing and payment processing to customized forms and digital solutions.We are seeking an...

  • Customer Success and Administration Specialist

    3 weeks ago

    North Geelong, Victoria, Australia Aspire Software Full time

    Customer Success and Administration SpecialistForms Express is a leading fintech company providing comprehensive revenue solutions tailored for local government clients. We specialize in streamlining financial processes, offering a full suite of services from invoicing and payment processing to customized forms and digital solutions.This role plays a key...

  • Customer Success and Administration Specialist

    1 month ago

    North Geelong, Victoria, Australia Aspire Software Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Success and Administration Specialist to join our dynamic team at Aspire Software. As a key member of our operations team, you will play a crucial role in supporting our local government clients, managing customer inquiries, and coordinating with our operations team to ensure...

  • Customer Success and Administration Specialist

    1 month ago

    North Geelong, Victoria, Australia Aspire Software Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Success and Administration Specialist to join our dynamic team at Aspire Software. As a key member of our operations team, you will play a crucial role in supporting our local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless...

  • Customer Success and Administration Specialist

    2 weeks ago

    North Geelong, Victoria, Australia Aspire Software Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Success and Administration Specialist to join our dynamic team at Aspire Software. As a key member of our operations team, you will play a crucial role in supporting our local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless...

  • Customer Success and Administration Specialist

    22 hours ago

    North Geelong, Victoria, Australia Valsoft Corporation Full time

    Customer Success and Administration Specialist role available at Forms Express, a leading provider of document management solutions for local government clients. We are seeking an enthusiastic and detail-oriented individual to join our dynamic team in Geelong, Victoria.About the Role:Customer Interaction: Respond to customer inquiries via phone, email, and...

  • Customer Success Professional

    2 days ago

    North Geelong, Victoria, Australia Valsoft Corporation Full time

    About the RoleAs a Customer Success and Administration Specialist at Valsoft Corporation, you will play a pivotal role in supporting our local government clients. Your primary responsibility will be to manage customer inquiries, coordinate with our operations team, and ensure seamless service delivery. This position reports directly to the Operations...

  • Administrative Support Specialist

    3 weeks ago

    North Geelong, Victoria, Australia Randstad Full time

    Administrative Support RoleRandstad is seeking a skilled Administrative Support Specialist to join our team in Geelong. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our office and delivering exceptional support to our clients and team members.Key Responsibilities:Provide administrative support to...

  • Administrative Support Specialist

    3 weeks ago

    North Geelong, Victoria, Australia Talent International Full time

    Job SummaryTalent International is seeking an experienced Administrative Support Specialist to provide high-level administrative support services to the Governance branch. The successful candidate will be responsible for coordinating and preparing program materials, briefing papers, and reports, as well as taking minutes for relevant meetings.Key...

  • Facilities Administration Officer

    3 weeks ago

    North Geelong, Victoria, Australia The Gordon Full time

    Job SummaryThe Gordon is seeking an experienced Administrative Support Specialist to join our Facilities team. As an Administrative Support Specialist, you will provide essential administrative support to our Facilities Coordinators, handling invoices, permits, and contractor documents, while providing top-notch customer service.You will be the key point of...

  • Lease Administration Specialist

    2 weeks ago

    North Geelong, Victoria, Australia Cotton On Group Full time

    About the RoleWe are seeking a highly skilled Lease Administration Specialist to join our property team on a 12-month contract. As a key member of our team, you will play a critical role in driving business growth and profitability through the administration of the lease life-cycle for store portfolios.Key ResponsibilitiesAnalyse reports and complete live...

  • Administrative Support Specialist

    1 month ago

    North Geelong, Victoria, Australia Randstad Full time

    Administrative and Office Management OpportunitiesRandstad Geelong is the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across the Geelong region.We are currently seeking candidates who are looking for their next career role in...

  • Administrative Specialist

    2 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    About the RoleThe Administrative Specialist will be responsible for scheduling activities, including specialist clinics bookings, registration of referrals, managing patient cancellation and rebookings, waitlist and email management, portfolio management, and working within a multidisciplinary team environment.This is an exciting opportunity to join Eastern...

  • Administrative Officer, Fees

    3 weeks ago

    North Geelong, Victoria, Australia DEAKIN UNIVERSITY Full time

    Job SummaryWe are seeking an experienced Administrative Officer to join our team at Deakin University. The successful candidate will be responsible for providing administrative support to the Student Fees team, including managing records, preparing documents, and providing excellent customer service.Key ResponsibilitiesProvide administrative support to the...

  • Administrative Officer, Fees

    2 weeks ago

    North Geelong, Victoria, Australia DEAKIN UNIVERSITY Full time

    Job SummaryWe are seeking an experienced Administrative Officer to join our team at Deakin University. The successful candidate will be responsible for providing administrative support to the Student Fees team, including managing records, preparing documents, and providing excellent customer service.Key ResponsibilitiesProvide administrative support to the...

  • Administrative Accounts Officer

    1 week ago

    North Geelong, Victoria, Australia gforce employment + recruitment Full time

    Exciting opportunity exists for an Administrative Accounts Officer to join the gforce employment + recruitment team.The successful candidate will provide administrative support and assist other departments with various tasks as needed.Key Responsibilities:Provide administrative support and assist other departments with various tasks as needed.Respond...

  • Administration Coordinator – Community Hub

    1 week ago

    North Geelong, Victoria, Australia City of Greater Geelong Full time

    About the RoleWe are seeking an experienced Administration Officer to provide professional and positive administrative support services to meet the strategic, community and program delivery requirements of the Grovedale Neighbourhood House, which operates from the Grovedale Community Hub.This role involves managing room bookings, liaising with hub users,...

  • Administrative Support Specialist

    22 hours ago

    Laverton North, Victoria, Australia ATRSP Lineage AUS TRS Pty Ltd Full time

    At ATRS Lineage AUS TRS Pty Ltd, we are seeking an Administrative Support Specialist to join our team. As a critical link in the food supply chain, this role will play a vital part in our operations.The successful candidate will be responsible for operating materials handling equipment, assisting with stock identification and location, and contributing to...

  • Administrative Support Specialist

    2 weeks ago

    Geelong, Victoria, Australia Cotton On Group Full time

    About the RoleWe're seeking a highly skilled and organized individual to join our team as an Executive Assistant to our General Manager. As a key member of our team, you will be responsible for providing exceptional administrative support, ensuring seamless day-to-day operations, and contributing to the success of our business.Key ResponsibilitiesProvide...

  • Sales Administrator Real Estate

    4 weeks ago

    North Geelong, Victoria, Australia Oyster People Full time

    Job Title: Sales Administrator Real EstateWe are seeking an experienced Sales Administrator to join our team in Geelong. As a Sales Administrator, you will be responsible for providing administrative support to our sales team, ensuring the smooth operation of our sales processes, and contributing to the growth and success of our business.Key...