Product Area Strategist

2 weeks ago

Sydney, New South Wales, Australia ING Bank (Australia) Limited Full time
About the Role

We are seeking an experienced Product Area Lead / Head of Product to join our Daily Banking Tribe leadership team within the Retail Bank. This role will be accountable for our Daily Banking product strategy and execution, working closely with customers and business partners to design and build customer-centric products, lead our sustainability agenda, and manage risk.

Key Responsibilities
  • Holding accountability and leadership of the Daily Banking product strategy, maintaining, designing, and building market-leading products that deliver customer-centric features, benefits, and capabilities.
  • Managing the efficient product operations, including using expert business insight to build a pipeline of cost-reduction initiatives, collaborating with operations and contact centre on digitisation initiatives, and developing strategic solutions/recommendations for our product KYC journeys.
  • Investigating and developing the longer-term Daily Banking sustainability strategy, leading the development of sustainable / "green Daily Banking" initiatives to deliver on our ambition for net zero.
  • Ownership of product governance requirements, including issues and incident rectification, and leveraging financial acumen in commercial vendor arrangements to ensure fulfilment of our obligations to regulators and customers.
  • Leading and delivering key product changes, such as changes to interest rates, fees, promotions, and terms and conditions.
  • Supporting the development and implementation of a product lifecycle, including the simplification and management of legacy product strategies.
  • Leading a team of professionals with deep expertise to achieve the growth aspirations of the tribe, whilst developing their careers, and supporting a strong "orange" culture of can-do and collaboration.
  • Leading agile delivery of continuous improvement in our systems and processes.
What We're Looking For
  • Demonstrated leadership experience coupled with a strong coaching and development mindset.
  • Demonstrated expertise (7-10 years+) in marketing, product management, and/or digital acquisition in Daily Banking.
  • Experience with leading, coaching, and developing high-performing teams.
  • Demonstrated cross-functional stakeholder management experience.
What's in it for You
  • Discounted ING Health Insurance.
  • An additional Rest Day to support your wellbeing.
  • An IMPACT day to volunteer on an approved sustainability activity.

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