Administrative Support Professional
2 weeks ago
At Myhomecare, we're looking for a skilled Receptionist to join our team in West Perth. As a key member of our reception and administration team, you'll play a vital role in supporting our clients and staff.
This is a full-time opportunity that requires enthusiasm, organisation, and a passion for delivering exceptional customer service. If you have experience in the Aged Care sector and are looking to make a real difference in people's lives, we'd love to hear from you.
Key responsibilities will include:
- Providing administrative support to the team, as directed by the Team Leader.
- Acting as the primary point of contact between our organisation, clients, carers, employees, and the healthcare network.
- Confidently operating our administration systems and ensuring seamless communication with stakeholders.
- Receiving and responding to incoming calls and office guests, ensuring all enquiries are directed to the appropriate internal contact points.
- Escalating client complaints in a professional and timely manner, with the aim of resolving issues efficiently.
- Staying aware of team and company goals, targets, and initiatives to ensure your actions contribute to achieving them.
- Representing Myhomecare as a brand ambassador, actively promoting our organisation and services to clients and representatives.
We're looking for someone with:
- Knowledge of Home Care Packages, Commonwealth Home Support Program, and other home care funding programs.
- Proven experience in administration and/or reception roles, with a strong focus on customer service.
- Proficiency in Microsoft Office Suite and the ability to learn new software systems.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (we'll organise this through WorkPro at no cost).
In return, we offer:
- A role with true purpose, where you can make a meaningful difference in people's lives.
- Benefits and perks, including discounts to a range of brands.
- Opportunities for growth and development, with up-skilling, training, and networking opportunities.
- Flexibility, with the chance to work within a national organisation that's leading the way in aged care.
- A supportive team with a positive culture.
Ready to take the next step in your career? Discover how you can apply your skills to help people in your community today.
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