Senior ServiceNow Consultant

1 month ago

Brisbane, Queensland, Australia Fujitsu Full time
About the Role

We are seeking a highly skilled Lead Consultant-CASE to join our dynamic team. As a key member of our ServiceNow practice, you will play a critical role in helping customers maximize the value from their ServiceNow platform, accelerating adoption, and supporting them on a successful journey.

Responsibilities and Accountabilities
  • Lead customer engagements with world-class business or technical advisory
  • Drive customer conversations to increase the value of the ServiceNow platform
  • Facilitate business requirements gathering and associated business cases
  • Coordinate delivery of virtual teams, customer progress reporting, and ensure value is being delivered
  • Facilitate executive-level discussions for the platform roadmap, exec dashboards, and platform return on investment
  • Lead proactive relationships between the customer, internal teams, and ServiceNow
  • Assist sales and presales on tender responses
  • Achieve ongoing operational efficiencies
  • Contribute to the growth of our company's culture and ways of working
Requirements and Experience
  • 7+ years of successful ServiceNow support/delivery experience
  • General understanding of ServiceNow licensing
  • Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies
  • Additional ServiceNow Certifications or Accreditations
  • Self-motivation to proactively utilize the ServiceNow and Enable training tools with a can-do attitude
  • Demonstrated effective interpersonal and communication and negotiation skills
  • A clear understanding of ITIL Service Management practices with specific focus on Incident, Change, and Problem Management
  • Experience in providing application support in ServiceNow
  • Experience in prioritizing competing demands and achieving results with a customer-focused approach
Qualifications

Technical Advisory Pathway:

  • IT Degree, relevant tertiary education in Computer Science or relevant experience
  • ServiceNow CSA
  • ServiceNow CIS-ITSM
  • + 1 other ServiceNow product CIS
  • CAD - Trained and Certified

Or

Business Advisory Pathway:

  • ServiceNow Presales accreditation in 2+ product lines
  • Business function accreditation e.g., ITSM (e.g. ITIL), PPM (e.g. PRINCE2, MSP, Scrum etc), GRC (e.g. COBIT, CGEIT), Business Analysis (e.g. BABOK), Enterprise Architecture (e.g. TOGAF)
Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity, and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.

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