Senior Functional Consultant ServiceNow

3 weeks ago


Brisbane, Queensland, Australia Datacom Full time
About the Role

Datacom is a leading provider of IT professional services in Australia and New Zealand, with a dynamic and agile culture that sets us apart from larger organisations. As a ServiceNow Senior Functional Consultant, you will be part of a team that helps organisations leverage the power of technology to innovate and grow.

This is an exciting opportunity to join our ServiceNow practice and work with high-profile clients across multiple projects. You will lead ServiceNow workstreams, from requirements gathering to design, configuration, and support activities. Your expertise will be sought after by clients and stakeholders alike, and you will have the opportunity to develop your skills and knowledge in a fast-paced and challenging environment.

We are looking for a skilled and experienced ServiceNow professional who can demonstrate a strong understanding of ITIL best practices, CMDB, CSDM, Service Design, and SIAM. You will have a proven track record of implementing ServiceNow solutions and a strong ability to configure catalogue items and design/brand the Employee Service Centre to medium complexity.

As a ServiceNow Senior Functional Consultant, you will be responsible for:

  • Leading ServiceNow workstreams for multiple clients
  • Requirements gathering, design, configuration, and support activities
  • Testing activities, knowledge transfer sessions, and user training
  • Developing and maintaining strong relationships with clients and stakeholders

We offer a range of benefits, including social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You will have the opportunity to learn, develop your career, connect, and bring your true self to work in a collegial and flat-structured environment.

We are committed to creating an inclusive and welcoming workplace for everyone. If you are a motivated and experienced ServiceNow professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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