ServiceNow Lead Consultant

3 weeks ago

Brisbane, Queensland, Australia Fujitsu Full time
About the Role

We are seeking a highly skilled Lead Consultant-CASE to join our dynamic team in our ServiceNow practice. As a high-performing CASE Lead, you will help customers maximize the value from their ServiceNow platform, accelerate adoption, and support them on a successful journey, contributing to achieving the overall practice goals.

Responsibilities and Accountabilities
  • Lead the customer with world-class business or technical advisory
  • Proactively drive customer conversations to increase the value of the ServiceNow platform
  • Facilitate business requirements gathering and associated business cases
  • Perform delivery coordination of virtual teams, customer progress reporting, and ensure value is being delivered
  • Facilitate executive-level discussions for the platform roadmap, exec dashboards, and platform return on investment
  • Lead proactive relationships between the customer, internal teams, and ServiceNow
  • Assist sales and presales on tender responses
  • Achieve ongoing operational efficiencies
  • Contribute to the growth of the company's culture and ways of working
Requirements and Experience:
  • 7+ years of successful ServiceNow support/delivery
  • General understanding of ServiceNow licensing
  • Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies
  • Additional ServiceNow Certifications or Accreditations
  • Self-motivation to proactively utilize the ServiceNow and Enable training tools with a can-do attitude, to embrace the opportunities that arise when working for a dynamically growing organization
  • Demonstrated effective interpersonal and communication and negotiation skills
  • A clear understanding of ITIL Service Management practices with specific focus on Incident, Change, and Problem Management
  • Experience in providing application support in ServiceNow
  • Experience in prioritizing competing demands and achieving results with a customer-focused approach
Qualifications
  • IT Degree, relevant tertiary education in Computer Science or relevant experience
  • ServiceNow CSA
  • ServiceNow CIS-ITSM
  • + 1 other ServiceNow product CIS
  • CAD - Trained and Certified

Or

  • ServiceNow Presales accreditation in 2+ product lines
  • Business function accreditation e.g., ITSM (e.g. ITIL), PPM (e.g. PRINCE2, MSP, Scrum etc), GRC (e.g. COBIT, CGEIT), Business Analysis (e.g. BABOK), Enterprise Architecture (e.g. TOGAF)
Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • We have an excellent reputation across the region and globally.
  • We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion

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