Senior Branch Operations Manager
16 hours ago
The Branch Operations Manager role involves overseeing day-to-day operations and customer service tasks. This includes ensuring accurate, consistent, and comprehensive task completion, supervising the local team, and attending to data entry, processing, and reporting tasks promptly and accurately.
This position is ideal for a highly organised individual with strong leadership skills who can effectively direct and lead by example to promote a productive and harmonious team-based operation.
- Evaluate branch administration functions to ensure compliance with operational standards and KPIs.
- Supervise the local team to ensure team productivity and performance meets business expectations and standards.
- Manage all data entry, processing, and reporting tasks assigned to the team to ensure timely completion within deadlines.
- Ensure that all branch administration and customer service tasks are attended to accurately, consistently, and comprehensively.
- Direct and lead the team to maintain an optimal and productive work environment.
- Liaise with the management team to identify and resolve problems, performance failures, and/or issues relating to procedures or personnel.
- Experience managing a team in a similar industry.
- Ability to effectively communicate and collaborate with colleagues at all levels.
- High level of competency with Microsoft Office (Outlook, Word & Excel).
- Strong problem-solving skills and ability to make sound decisions under pressure.
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