Administration Manager

Overview

Join to apply for the Administration Manager role at Team Global Express.

Location: Mount Isa. This is a Full Time Permanent Position, Monday to Friday.

Responsibilities

• Ensure all branch administration and customer service tasks are attended to accurately, consistently and comprehensively.
• Supervise the local Administration team to ensure team productivity and performance meets business expectations and standards.
• Ensure that all data entry, processing and reporting tasks assigned to Administration are attended to promptly, accurately and within deadlines, with a focus on minimising errors and opportunities for revenue/cost leakage.
• Oversee branch administration functions to comply with operational standards and KPIs, including that all tasks are attended to promptly, accurately and in accordance with directives.
• Lead, instruct, set an example for and support team members as delegated, including planning and facilitating ongoing training and development to improve productivity, decrease error rates, promote cross-training, maintain morale, mitigate absences and reduce staff turnover.
• Liaise with the Branch Manager to identify and resolve problems, performance failures and/or issues relating to procedures or personnel, and actively contribute to process enhancements and improvement.
• Diligently attend to in-person customer queries to facilitate the best possible customer experience.
• Align with Team Global Express' quality standards, disciplines and policies at all times.
• Be aware of and enforce compliance with all Occupational Health and Safety requirements and undertake appropriate action to identify and reduce potential risks on an ongoing basis.
• Attend to other duties as deemed necessary and delegated by Management.
• Assist with ordering of stationery, uniforms, equipment and office supplies.

What You'll Bring

• Experience with supervising an office to maintain an organised and optimal administration team and environment.
• Ability to effectively direct and lead by example to promote a productive and harmonious team-based operation.
• Experience dealing with transport subcontractor and customer service queries and disputes.
• Knowledge of transport industry (ideal but not mandatory).
• High level of competency with Microsoft Office (Outlook, Word & Excel).
• Strong keyboard skills.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're transforming our operations and pursuing environmental, social and governance leadership by 2030. For more information, visit https://teamglobalexp.com/.

What We Offer

• Competitive salary above industry standards.
• Upskilling, training, mentoring and more to support your career development journey.
• Fun and practical employee perks and discounts.
• Flexible work, including work from home.
• Inclusive parental leave policy that supports all parents and carers.
• Peer recognition awards acknowledge when you go above and beyond.

Equal Opportunity and Diversity

An inclusive workplace works for everyone. We celebrate difference and are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. We acknowledge the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, followed by an online assessment and then a virtual or in-person interview. The final steps include pre-employment checks, such as a criminal history check, medical assessment including fitness to work and drug & alcohol screening.

Other Things To Note

• Please indicate your pronouns and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, check junk/spam folders for updates.
• TGE has been listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Truck Transportation

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